FAQ


Q: What kind of items can I expect in a Dungeon Crate™?

Dungeon Crate™ offers you a true roleplaying experience with each unboxing. 

Every month you’ll get a box packed with exclusive items such as:

  • A 12-page adventure set in our campaign world of Halcyon, written by one of our in house game masters. Each adventure is original and can be played in any campaign setting. 

  • An insert card with dungeon tile back

  • Terrain/map cards

  • Exclusive access to our monthly digital crate

  • Coupon code for discounts on online store purchases

 Other items may include:

  • Dice from a variety of vendors

  • Painted and unpainted miniatures

  • RPG lifestyle items such as buttons, pins, patches, coasters, soaps, etc. 

To see unboxing videos and more, check us out on YouTube or visit The Tavern.

Q: Are the items just free samples from various gaming companies?

Not at all. Every month the Dungeon Crate™ team carefully curates the items that fill the crate. We handpick each vendor, choose quality items, and offer thoughtful presentation. We also create our own items that work with the theme and included adventure. 

We work with a wide variety of vendors to curate full products for Dungeon Crate™. When vendors do give us free samples, we’ll be sure to add them into the crates as bonus items or use them as prizes for various events.

Q: Are the items in the Dungeon Crate™ game specific? What if I don’t play that particular game?

A big focus here in Dungeon Crate™ is to make sure we cover all the bases we can. Most of our products will be game neutral, so you can use them in a variety of roleplaying and tabletop games. That’s the beauty of Dungeon Crate™. Who knows? Maybe you’ll discover a game you’d want to try.

Q: Does everyone get the same items in their crate?

For the most part, yes. All subscribers get the same items in their boxes. You can check out what was included in previous boxes on the Dungeon Crate™ site. That said, you never know when some of our Dungeoneers will toss in bonus items in random boxes.

Q: I like to paint miniatures and build models and terrain. Will you have anything for painters and crafters?

We’re also crafters and model painters, so yes! Though it’s not our main focus, we are looking for vendors that offer items like paints, brushes, and other crafting supplies.

Q: How’s your customer service? Are you human?

Our customer service is SECOND TO NONE

With all the packing of boxes we do, we feel more like Santa’s elves. Our CEO likes to think of himself as a Dwarf King, so there’s that. We pride ourselves on making our subscribers satisfied. If you have any questions, comments, complaints, or suggestions, you can send us an email. We answer ALL email inquiries. And by “we” I mean us, the owners. We’ll do everything we can to resolve issues and we love getting feedback.


My Subscription


Q: What’s your subscription cycle?

Cut offs for ordering the current month are the 4th of each month. Any sign ups that occur after the 4th are batched to the next month. 

Renewals are on the 25th of each month. 

It is up to the customer to cancel before the renewal date: 

NO REFUNDS ON FORGOTTEN CANCELLATIONS. 

ALL PACKAGES GET SHIPPED AT THE SAME TIME, NOT ON DEMAND.

NOTE THAT YOU WILL GET TRACKING BUT IT WILL NOT KICK IN UNTIL THE POST OFFICE SCANS THE PACKAGES. 

We print postage and set the email to send with tracking, but if there is a delay in shipping, then the tracking won't show progress until it is out the door. So please be patient and check emails and social media for info on each month's crate. 

Q: When will my subscription be renewed?

Subscriptions are automatically renewed on the 25th of each month.

One-month subscriptions will be billed and renewed on the 25th of each month.

Three-month subscriptions will be billed and renewed on the 25th of the 3rd month.

Six-month subscriptions will be billed and renewed on the 25th of the 6th month.

Annual subscriptions will be billed and renewed on the 25th of the 12th month.

A reminder email will be sent out before renewals. If you wish to cancel, we’ll be sad to see you go, and you will need to cancel by the 14h of the month.

Q: Can I get Dungeon Crate™ for a friend as a gift?

Yes you can! Option is available at checkout.

Q: How do I make changes to my subscription?

Login to your Dungeon Crate™ account and you can modify your shipping address, payment information, etc.  

https://dungeoncrate.cratejoy.com/customer/login

Q: How do I cancel my subscription?

We’re sorry to see you go. Subscribers can cancel their subscription at any time, based on our cancellation policy. To cancel, please login to your Dungeon Crate™ account here: https://dungeoncrate.cratejoy.com/?stat_track=false

and cancel. Once cancellation is complete, you’ll receive a confirmation email.

Q: What’s your cancellation policy?

Cancel at any time. Cancellation only stops the auto-renewal. You will receive all crates that have been paid for. Subscriptions are non-refundable.


Shipping


Q: When will my Dungeon Crate™ ship?

We try to get all crates in the hands of our subscribers by the middle of each month. You will get a notification when we print the postage but tracking will not kick in until the crate is scanned by the USPS and ships. Want more info? Check out our facebook page and sign up for our email list. 

Q: It’s the 25th and I didn’t get my crate, what gives?!

If you haven’t already, contact us through the Dungeon Crate™ website. Please let us know within 30 days of shipping if you’re missing a crate. We would be happy to investigate ASAP. Make sure your shipping address is correct via your user account to ensure your crate goes to the right castle.

Q: My tracking info says my crate was delivered, but I didn’t get it. Now what?

Sometimes the mail carrier marks the packages delivered, but it was sent to the wrong address, or it may be available for pick up at the post office. Please contact your local post office with your tracking info to see if they can assist you in tracking down your shipment.

Q: Do you Ship internationally?

Yes! Dungeon Crate Worldwide is international. Make sure you fill out the address form correctly. It may take much longer to ship to certain places of the world, so please keep that in mind. 

Q: How will I know if I get all the items?

Each crate includes a handy insert with a detailed description of each item. If you don’t see an item listed on the insert, contact us and we will get the missing item shipped to you ASAP. If you see an additional item not on the insert, then consider yourself lucky, as this is a RANDOM BONUS ITEM. 

Q: Can I return my Dungeon Crate™?

Dungeon Crate™ is non-refundable and is ineligible for returns.


Customer Service/Broken Items / Returns / Refunds


Have more questions? Email us at wayne@dungeoncrate.com

Please don't message us through facebook for customer service inquiries.