Frequently Asked Questions


Here are some answers to often asked questions. If you can’t find an answer to your question, please fill out a Contact Form. Or, send us an email at info@dungeoncrate.com.

Basics


Q: What kind of items can I expect in a Dungeon Crate?

You’ll see coins, tokens, miniatures, dice, dice bags, stickers, terrain, maps, adventures, RPG lifestyle items, and more. All items are designed for the roleplayer and tabletop gamer.

To see unboxing videos and more, check us out on YouTube or visit The Tavern.

Q: Are the items just free samples from various gaming companies?

We’re working with vendors to curate full products for Dungeon Crates. When vendors do give us free samples, we’ll be sure to add them into the crates as bonus items.

Q: Are the items in the Dungeon Crate game specific? What if I don’t play that particular game?

A big focus here in Dungeon Crate is to make sure we cover all the bases we can. Most of our products will be game neutral, so you can use them in a variety of roleplaying and tabletop games. That’s the beauty of Dungeon Crate. Who knows? Maybe you’ll discover a game you’d want to try.

Q: Does everyone get the same items in their crate?

For the most part, yes. All subscribers get the same items in their boxes. You can check out what was included in previous boxes on the Dungeon Crate site. That said, you never know when some of our Dungeoneers will toss in random items in random boxes.

Q: I like to paint miniatures and build models and terrain. Will you have anything for painters and crafters?

We’re also crafters and model painters, so yes! Though it’s not our main focus, we are working with vendors to procure items like paints, brushes, and other crafting supplies.

Q: How’s your customer service? Are you human?

With all the packing of boxes we do, we feel more like Santa’s elves. Our CEO likes to think of himself as a Dwarf King, so there’s that. We pride ourselves on making our subscribers satisfied. If you have any questions, comments, complaints, or suggestions, you can send us an email. We answer ALL email inquiries. And by “we” I mean us, the owners. We’ll do everything we can to resolve issues and we love getting feedback.

My Subscription


Q: What’s your subscription cycle?

Our subscription starts on the 5th of each month and ends on the 4th of the following month.

Example: Sign up anytime between the 5th of December and 9pm CST the 4th of January to receive January’s crate.

NOTE THAT YOU WILL GET TRACKING BUT IT WILL NOT KICK IN UNTIL THE POST OFFICE SCANS THE PACKAGES. 

We print postage and set the email to send with tracking, but if there is a delay in shipping, then the tracking won't show progress until it is out the door. So please be patient and check emails and social media for info on each month's crate. 

ALL PACKAGES GET SHIPPED AT THE SAME TIME, NOT ON DEMAND.

Q: When will my subscription be renewed?

Subscriptions are automatically renewed on the 15th of each month. One-month subscriptions will be billed and renewed on the 15th of each month. Three-month subscriptions will be billed and renewed on the 15th of the 3rd month. Six-month subscriptions will be billed and renewed on the 15th of the 6th month. Annual subscriptions will be billed and renewed on the 15th of the 12th month.

A reminder email will be sent out around the 5th of the month. If you wish to cancel, we’ll be sad to see you go, and you will need to cancel by the 14h of the month.

Q: Can I get Dungeon Crate for a friend as a gift?

Yes you can! Click Give a Gift and order a subscription for someone else. This puts the subscription in their name with you as the purchaser. Remember, your gift will automatically renew if you don’t cancel. Make sure you click the button that sends you a handy reminder when the subscription is up for renewal. Want to be a generous King or Queen? Let it ride. Or crush their hopes and dreams and easily cancel with just a couple clicks.

Q: How do I make changes to my subscription?

Login to your Dungeon Crate account and you can modify your shipping address, payment information, etc.  

https://dungeoncrate.cratejoy.com/customer/login

Q: How do I cancel my subscription?

We’re sorry to see you go. Subscribers can cancel their subscription at any time, based on our cancellation policy. To cancel, please login to your Dungeon Crate account here: https://dungeoncrate.cratejoy.com/?stat_track=false

and cancel. Once cancellation is complete, you’ll receive a confirmation email.

Q: What’s your cancellation policy?

Subscription cancellations must be made by the 14th of the month. If you complete your cancellation process after the 14th of the month, the cancellation will go into effect, but you will still be billed for and receive your last box.

Shipping


 

Q: When will my Dungeon Crate ship?

We try to get all crates in the hands of our subscribers by the 15th of each month. Delays can happen if we don't get a product in on time from a vendor. You will get an notification when we print the postage but tracking will not work until the crate ships. Want more info? Check out our facebook page and sign up for our email list. 

Q: It’s the 25th and I didn’t get my crate, what gives?!

If you haven’t already, contact us through the Dungeon Crate website. Please let us know within 30 days of shipping if you’re missing a crate. We would be happy to investigate ASAP. Make sure your shipping address is correct via your user account to ensure your crate goes to the right castle.

Q: My tracking info says my crate was delivered, but I didn’t get it. Now what?

Sometimes the mail carrier marks the packages delivered, but it was sent to the wrong address, or it may be available for pick up at the post office. Please contact your local post office with your tracking info to see if they can assist you in tracking down your shipment.

Q: Do you Ship internationally?

Dungeon Crate ships to the United States and all US territories. At this time we do not ship internationally, but we plan to expand delivery to more areas in the future.

Customer Service/Broken Items / Returns / Refunds


Have more questions? Email us at info@dungeoncrate.com

Please don't message us through facebook for customer service inquiries. 

Q: How will I know if I get all the items?

Each crate includes a note and checklist with a detailed description of each item, complete with vendor name, website, and retail value.

Q: Can I return my Dungeon Crate?

Dungeon Crates are non-refundable and are ineligible for returns.